Dear Valued Customers,
In light of the recent outbreak of the Novel Coronavirus that has been declared as a global emergency by the World Health Organization, IPServerOne has laid out precautionary measures to ensure our business continuity and uninterrupted operations.
As of today, we wish to assure you that our business is currently operating as usual and IPServerone is closely monitoring the Novel Coronavirus Infection advisory issued by the Ministry of Health (Malaysia).
In the event that the outbreak becomes critical and businesses are advised to suspend in operations, IPServerone will continue providing Customer & Technical support remotely and we commit to assisting our customers to our maximum capabilities and means.
However, support will remain halted until the outbreak is under control for services such as Data Centre Visitation or Physical Hardware failure and any other issues which require physical attendance and support on-site. We truly understand that any service interruption may jeopardize business operations and cause losses of profit to many business owners. However, during this difficult time, we seek your kind understanding that we will prioritize the health and well-being of our employees above anything else and thus this resolution was made and decided upon.
Should you have any concerns in regard to this announcement please do not hesitate to contact our Customer Support at +603 2026 1688 or email directly to cs@ipserverone.com.
Meanwhile, please take extra care of your health. Stay healthy, stay safe and stay vigilant.
IPServerOne thank you for your continuous support.
Best Regards,
IPServerOne Team